We take your privacy seriously at 99abgame. This policy explains exactly what data we collect, why we need it, and how we keep it safe — written in plain English for Pakistani players.
Last updated: January 2025
Before you read the full policy, here are the six things 99abgame promises every Pakistani player when it comes to your personal data.
Every piece of data transmitted between your device and 99abgame is protected by 256-bit SSL/TLS encryption — the same standard used by major banks. Data stored on our servers is encrypted at rest. Nobody can intercept your information in transit or read raw database records without the decryption keys we control.
99abgame does not sell, rent or trade your personal information to third parties for their own marketing or commercial purposes — full stop. The only third parties who ever receive your data are regulated service providers who need it to operate the platform on our behalf, and they are contractually bound to protect it.
As a 99abgame player, you have the right to access, correct, export and delete your personal data. You can also opt out of marketing communications at any time from your account settings. We respond to all data requests within 30 days — usually much faster.
99abgame collects only what we genuinely need. We don't collect data speculatively or build extensive profiles for advertising resale. Every data field we ask for during registration or verification has a specific, lawful purpose that we explain clearly in this policy.
We don't hold onto your data indefinitely. 99abgame applies defined retention periods based on legal requirements and operational necessity. When data is no longer needed, it is securely deleted or anonymised. Account closure triggers a structured data review and deletion process.
In the unlikely event of a data security breach that affects your personal information, 99abgame will notify affected players promptly and transparently — explaining what happened, what data was involved and what steps we have taken to contain the incident and prevent recurrence.
This Privacy Policy applies to 99abgame ("we", "us", "our"), the online casino and sports betting platform accessible at https://99abgame.bet. 99abgame acts as the data controller for all personal data collected through the platform and is responsible for determining the purposes and means of processing that data.
This policy is written specifically for Pakistani players and is designed to be read without legal training. We've deliberately avoided dense legal language where possible. If you're ever unsure what something means, please contact us directly at support@99abgame.bet and we'll explain it in plain terms.
Scope: This Privacy Policy covers all personal data collected and processed through the 99abgame website, mobile browser experience, customer support channels, and any associated promotional communications. It does not apply to third-party websites that may be linked from our platform — those sites have their own privacy policies.
By registering a player account at 99abgame, you confirm that you have read this Privacy Policy and understand how we will use your personal data. If you disagree with any part of this policy, please do not register or use the platform.
99abgame collects personal data from you in three ways: directly when you provide it, automatically when you use the platform, and occasionally from third-party verification services. Here is a complete breakdown of what we collect and why:
| Data Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number | Registration form, KYC verification |
| Contact Data | Email address, mobile number, residential address | Registration form, account settings |
| Financial Data | Payment method details, transaction history, wallet balances | Deposit/withdrawal actions, payment processors |
| Gaming Data | Game history, bet amounts, win/loss records, session durations | Automatically from platform activity |
| Technical Data | IP address, device type, browser, operating system, connection type | Automatically via cookies and server logs |
| Usage Data | Pages visited, features used, referral source, time on site | Automatically via analytics tools |
| Communications Data | Support chat transcripts, email correspondence, complaint records | When you contact our support team |
| Verification Data | CNIC scans, utility bills, selfies for liveness checks | KYC process, triggered by withdrawals or flags |
We do not collect sensitive personal data such as biometric data, health records, political opinions or religious beliefs. The only exception is where identity verification photos may incidentally capture physical characteristics — these are processed solely for identity confirmation and are not used for any profiling purpose.
99abgame uses your personal data for the following purposes. We only ever use data for a purpose that is consistent with why it was originally collected:
99abgame does not use your personal data for automated decision-making or profiling that produces significant legal effects without human review. Where automated screening flags an account, a member of our compliance team reviews the case before any material action is taken.
99abgame processes your personal data on one or more of the following legal bases:
Where we rely on legitimate interests as the legal basis, we conduct a balancing test to confirm that our legitimate interest does not override your right to privacy. The results of these assessments are available on request from our data protection contact.
99abgame shares personal data only where genuinely necessary and only with the categories of recipients described below. We do not sell your data to any party under any circumstances.
All third parties who receive data from 99abgame are contractually required to handle it securely, use it only for the specified purpose and comply with applicable data protection laws. We conduct due diligence on all data processors before engaging them.
99abgame uses cookies and similar tracking technologies to make the platform work properly and to understand how players use it. Here is what we use and why:
Most browsers allow you to manage cookie settings. You can choose to block non-essential cookies without significantly affecting the core 99abgame experience. Instructions for managing cookies vary by browser — search for "manage cookies" along with your browser name for step-by-step guidance.
Third-Party Cookies: Some game providers whose content appears within the 99abgame platform may set their own cookies for performance purposes. These are governed by those providers' own privacy policies. 99abgame does not control these cookies and we recommend reviewing those policies if you have concerns.
Keeping your data secure is one of the highest priorities at 99abgame. We implement a layered security architecture that includes both technical and organisational controls:
No system is completely immune to security threats. While we implement industry-leading protections, we also strongly encourage players to use a unique, complex password for their 99abgame account and to enable two-factor authentication as an additional layer of personal protection.
99abgame retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or to comply with legal and regulatory obligations. The following general retention periods apply:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account & identity data | Duration of account + 5 years after closure | AML/KYC regulatory requirement |
| Transaction records | 7 years from transaction date | Financial record-keeping regulations |
| Gaming history | 5 years from last session | Dispute resolution, responsible gaming monitoring |
| Support communications | 3 years from closure of interaction | Quality assurance, complaint escalation reference |
| Marketing preferences | Until opt-out + 1 year | Proof of consent management |
| Analytics / usage data | 24 months (anonymised) | Platform improvement |
When the retention period expires, personal data is securely deleted or irreversibly anonymised. Anonymised data — which cannot be traced back to any individual — may be retained for longer periods for statistical purposes.
If you request account deletion, 99abgame will action the deletion of actively processed personal data within 30 days. Data subject to legal retention obligations will be archived securely and will not be used for any commercial purpose during the retention period.
As a 99abgame player, you have the following rights in relation to your personal data. These rights can be exercised by contacting us at support@99abgame.bet:
Request a copy of all personal data 99abgame holds about you. We will provide this within 30 days in a readable format.
Ask us to correct any inaccurate or incomplete personal data we hold. Most contact and address details can be updated directly in your account settings.
Request deletion of your personal data where there is no longer a lawful basis for us to hold it. Legal retention obligations may mean some data cannot be immediately deleted.
Ask us to pause processing of your data — for example, while you contest its accuracy or while a complaint is being investigated.
Receive your personal data in a structured, machine-readable format and transfer it to another service provider where technically feasible.
Object to processing of your data for direct marketing (effective immediately) or for purposes based on legitimate interests, where your specific situation justifies the objection.
To exercise any of these rights, email support@99abgame.bet with the subject line "Data Rights Request" and the specific right you wish to exercise. We will verify your identity before processing the request and will respond within 30 days. Complex requests may take up to 60 days — we will inform you if this applies.
We do not charge for data rights requests unless they are clearly unfounded, repetitive or excessive, in which case a reasonable administrative fee may apply.
99abgame sends marketing communications — including promotional emails, SMS messages and in-platform notifications about bonuses, new games and VIP Club updates — only to players who have explicitly opted in to receive them.
You can manage your marketing preferences at any time through your account settings page or by following the unsubscribe link included in every marketing email. Opting out of marketing does not affect transactional communications such as deposit confirmations, withdrawal notifications or account security alerts — these are sent regardless of your marketing preferences because they are essential to running your account.
After opting out of marketing, you may receive up to two further messages while your opt-out processes through our systems. This is a standard technical delay and does not indicate that your opt-out has not been registered. If you receive messages more than 5 business days after opting out, please contact support and we'll investigate immediately.
99abgame does not share your contact details with any third party for their own direct marketing purposes. Promotional communications will always identify 99abgame as the sender.
99abgame is strictly an 18+ platform. We do not knowingly collect personal data from individuals under 18 years of age. During registration, players are required to confirm they are 18 or over, and we conduct age verification checks as part of our KYC process.
If we discover that personal data has been collected from a minor — whether through fraudulent declaration or a failure in our verification process — we will take the following steps immediately:
If you are a parent or guardian and believe your child may have created a 99abgame account, please contact us immediately at support@99abgame.bet. We will treat such reports as high priority and action them within 24 hours.
99abgame may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or operational changes on the platform. When we make material changes, we will:
We aim to give at least 7 days' advance notice before material privacy policy changes take effect, except where legal requirements demand immediate implementation. Your continued use of 99abgame after the effective date of any change constitutes your acknowledgement of the updated policy.
If you disagree with a material change to this Privacy Policy, you have the right to request account closure and deletion of your personal data as described in Section 9 above.
If you have any questions, concerns or requests related to this Privacy Policy or the way 99abgame handles your personal data, please contact us using the details below:
For responsible gaming requests — including self-exclusion — please visit the Responsible Gaming page, which includes both self-service tools and dedicated contact options handled by our player welfare team.
For general account queries, payment issues and game-related questions, the FAQ page covers the most common topics in detail, or you can contact our support team directly via the email address above.
Complaints: If you are not satisfied with our response to a privacy concern, you have the right to escalate your complaint to the relevant data protection authority or our licensing authority. Contact us first and we will provide the appropriate escalation contact details based on your specific situation.